---
id: OV-C6-POS-004
title: "Non-fixable failure offers only Hapus with escalation guidance"
product: mobile
module: offline-visitation
type: functional
priority: P1
risk: high
status: draft
automationStatus: planned
sourceRefs:
  tsd: PK144
  tsdSection: C6
  tsdScenario: C6.3
  prd: PK144
  jira: null
automationRef: null
lifecycleStatus: active
lifecycleReason: "AI-generated draft from PK144 TSD C6.3 (non-fixable); pending QA review."
lastReviewedAt: null
reviewedBy: null
supersededBy: null
duplicateOf: null
blockedBy: null
preconditionRefs:
  - PRE-OV-gagal-kirim-has-items
tags:
  - mobile
  - offline-visitation
  - perlu-dikirim
  - pk144
  - staging
---
## Objective
Verify non-fixable business failures expose no correction path, only deletion with guidance.

## Preconditions
- See [[PRE-OV-gagal-kirim-has-items]]
- And a Gagal Terkirim item has a non-fixable business failure

## Steps
1. Open the non-fixable failed item

## Expected Result
- Then only Hapus is offered plus escalation guidance
- And there is no edit/"Perbaiki" action
- And a message explains the issue cannot be corrected from the app, with guidance to contact supervisor/support

## Source Traceability
- TSD: PK144
- Section: C6 - Failed Sync Detail
- Scenario: C6.3 - Action availability matrix per status & failure type
- Acceptance Criteria: M.29 AC5–AC7

## Evidence Required
- Screenshot of the non-fixable action set and guidance message.

## Notes / Gaps
- No gap.